Guest Testimonials
Mike at Mills Truck and RV Center is great!! But Mills leadership should be embarrassed that he is the only staff member for a very large shop - MM get out of your tower and help!!
Excellent service!! Appreciate it!!
Brought vehicle in for recalls and equipment was not there to replace. Another appointment has to be made.
As always enjoy the conversations with everyone. The service is great. Thank you all for your help.
I was in to have a slow leaking tire repaired. The repair and service went well. But we are also having an issue with our Ford Edge. We had a battery that went bad and the battery was under warranty. Prior to, and after the new battery install, which I did, we continue to get a fault saying that The Low Battery mode is on. I was told to ask Tim Stearns about it. He told me he didn't know how to answer that issue because he hadn't had enough coffee yet. I told him that the car ... Read More DealerRater - Nov 11, 2026
Hunter and his team and great people to work with. He returned all my calls/text in a timely fashion. Thats not very common with the majority of dealerships I contacted.
Was on time, great communication and checked over my vehicle. Was done fast.
Staff is nice but communication is poor. We have had a bad recall, warranty repair and no loaner or offered assistance with rental so shuffling kids and 2 jobs was a struggle. The communication was poor that as much as we tried to call to at least get an update so we knew what we needed to do with transportation.
From the time I drove in everyone was friendly and professional.
I wasn’t pressured in anyway. I was told everything up front and they accepted my response.
The quality of work was great but the communication from my service advisor was non existent. I had one initial quote given that I approved work for, then hears nothing for a week til it was done and the bill was more than doubled. The work needed to be done obviously but communication would have been appreciated so that I knew what to expect.
Did not check my brake wear or check the tire pressure. I put my own tire pressure in my Edge. Don't know if you read this or not.
Had an oil change and tire rotation. Went very well and tech did a very thorough check on everything.
Very happy with Hunter thank you so much
Prior to my appointment, I had totaled my car. Everyone was extremely helpful and friendly to get my keys and fobs to work on my new vehicle.. thanks to everyone
Brought my Truck to Mills Truck and RV because I know it will get fixed right the first time. Mike was my Technician. JVAN Hauling
VERY POOR COMMUNICATION
I had scheduled a transmission fluid/filter change for my 2022 Ford F-150 for a 7:45 am appointment. I dropped it off on time or a little before. Note I own my own business and this is my only work truck. I was told a couple hours to perform the work. I took the shuttle home and waited. By 2pm I thought I'd call and see what was going on. No answer at the service desk. I waited another hour, still no phone call. Now it's roughly 3pm. So I called the shuttle service and went back ... Read More Google - Oct 31, 2026
This as probably the smoothest, easiest purchase I have ever made. Joe was very helpful and knowledgeable on my purchase. Also the financing team was quick and precise. Thank You Mills Team !!!
Brought truck in for Pcm transmission recall that I had made in July and brought in truck day earlier and I asked if there was a pause on this recall and the lady at counter said she hadn't heard anything. Well I get a call the next day that it's been paused and come get your truck.you think they would have contacted me before my appointment to not bring it in. Talk about a inconvenience. Customer service isn't there anymore.
Very disappointed when I was quoted between 1,400 and 1,600 but when picked up truck the bill was 1790!
Prompt, efficient service. Friendly, too!
Our salesman was very helpful and understanding It was a big purchase and it took us a while to decide he did not rush us Mills hires the right people
Great communication and service!
Waited for month and a half for a appointment - it’s been a weeks in e my appointment / I have been renting a vehicle while my truck is supposed to be getting repaired - I have repeatedly called and left my name and number / today one week later I contacted a manager from the Mills dealer I purchased my ford f150 - Ryan awesome guy - did some follow up and called me - he was told my truck was repaired and ready to pick up and that service would contact me shortly - now I would like to ... Read More Google - Oct 23, 2026
Excellent service, quick in and out!
Mike did a great jon
Did a good job on my RV exhaust after I caught it on a rock and did some damage. Replaced the parts and had it back on time.
Reece made the car buying experience so easy. Dylan and Ben made the finance part painless and went above and beyond. So happy I chose Mills Ford for my purchase! You guys really exceeded my expectations! Thank you so much! Will be back again next time a deer makes it necessary!
Every one very friendly
They did a great job finding out and fixing what was wrong with my truck, I will definitely bring it back to Mills again
Service department treated me and my Expedition like I mattered to them. Eric was great. Quick service, helped me select the right tires for my car.
We had a great experience buying our new Ford Explorer at Mills Motor. We dealt with Joe in sales & Sam & Dylan as Sales Manager & Business Office/Financing. All were very professional, listened to our needs & were very knowledgeable & easy to work with. Would highly recommend Mills Motor & their employees for your next car purchase.
Great service and staff at Mills Motor!
Beautifull facility. From Sales to Service there are bargains and value for all!
Always a positive experience dealing with the people at Mills Ford!
All of my repairs were completed expertly
Repairs seem to have been good as of today. The communication from the service department was horrible. I don't think I'm exaggerating when I say I called 30 times over 2 weeks and only once did someone actually answer. Pretty unbelievable!
Very good service
The entire staff were respectful and accommodating.
I am a Very Pleased customer when I have my vehicles serviced at Mills . My work is done in a timely manor, competitively priced and friendly staff!! If I have questions, they have answers. I always return to Mills for my Service needs.
Had an oil change and tire rotation. Everyone was helpful.
Easy to do business with. Addresses concern and make sure good fit to vehicle. Enjoy checkout procedure
It took me some time to decide to write this review. When I first pulled in I was passed between two people who the first didn’t want to help me get checked in, was sent to the second who actually did check me in for my appointment who said “he should have helped you”. I handed over my keys and went to sit down and wait. Decided since I had no idea how much time it was going to take to fix my car I decided I wanted to go to target to pass some time. I couldn’t ... Read More Google - Sep 24, 2026
My 2024 vehicle was serviced and washed in a very reasonable amount of time. Service staff was pleasant and professional.
I had a great experience with Reese Thompson as my sales person, and with Ben in financing. He was very helpful in helping me choose my vehicle. I was given a very fair price on both my trade in and my purchase of the Ford edge. It was a seamless transition. Thankyou so very much guys you are a valuable team to Mills. The Comptons
Communication with Mills service department is almost non-existent. I left countless messages that were never returned. After a week and a half of leaving daily messages and emails, I had to show up in person to talk to someone to get an update of what was going on. They finished working on my truck and called to tell me it's ready, but there was one more issue with it. They said we can set up another time to get that looked at. I left 3 messages to get a time set up and haven't had my message returned. I ... Read More Google - Sep 14, 2026
Our organization has used the team at Mill Automotive for our vehicle purchases for many years. Its because of the TEAM, someone is always ready to help, without pressure, and professionalism is clearly an important part of the culture here. I cant say enough from start to finish on a purchase, followed by a great service department.
7/17/26, Mills Auto, was informed they had a forged signature on the title of a vehicle traded in 3/9/2026. I requested a redacted copy of signature on title. Mills Auto legal department REFUSED to give legal co-owner a copy. Response was Mills "has obligation to protect a trade in vehicle."
What kind of stuff are you trying to hide if you can’t produce the requested document.
9/9/26...you are NOT handing out copy of title to anyone. I AM co-owner and you didn't verify it was me or MY signature on title you are in possession of currently. Hide ... Read More Google - Sep 9, 2026
Check in guy was rude and snotty to my wife. “Oh, you the appointment that was supposed to be here at 10 am.” We got there at 10:06. Not surprising that Mills Ford doesn’t have thes best reputation. Will look for another service center.
The lack of communication made my experience, not so good. They don’t have enough people answering the phone.
Hard to make an appointment by phone. No one answers, have to leave a message, no one calls back. Find another dealership! I won't go back
It was a pleasant experience!! Very easy to deal with!! Hunter was easy to work with!!
They are the worst at getting back to their customers in the Service Area!!
I left my RV at Mills Motor for repairs. Emergency brake, leveling system and generator. I also mentioned that the entry stairs occasionally didn't operate. I received a bill for over $1100.00 and news that nothing could be fixed. I was told the steps worked fine and was still charged $300 for looking. I disputed the steps and got that removed from the bill which brought the bill to $887.00. They wanted $2000.00 for leveling touch pad which I declined, just for the part. I believe $887.00 is too much money for diagnosis of unfixed problems.
I asked them to check my car as my sway bar is making noise and they told me “there is nothing wrong with it.” Yes there is.
I was told you’ll need to call to make an appointment for that, I found that odd that they wouldn’t just schedule me one then and there. Very odd customer service.
Then told me “your tires look pretty good still” that’s because they are brand new. Seemed like they were trying to insinuate that I’d need new ones soon. Also left the tag in my car. Please take your ... Read More Google - Jul 29, 2026
Their service department is terrible. We bought 2 cars there in 2021. Getting any work done at their service department was frustrating to say the least. They would forget to order parts, never return messages left, delay as much as possible. We like our Ford and Lincoln, but will not even consider buying another because of how bad their after sales service is.
Drove many miles to get the repair done and was scheduled for 2 months and never got a call telling me not to show up because they didn't have the parts wasted of a day
Quick lane is pretty useless here been here 3 times for a oil change but they never had time so quick lane is false advertising. There won't be a 4th time
Multiple days in a row, could not get ahold of anyone.
The purchase of the car was swift, easy and no pressure or hassle from start to finish!
Friendly and accommodating, easy to work with and knowledgeable, overall good experience would work with them again.
The process was quick which I appreciated. They didn’t try to upsell me and listened to what I wanted.
Very impressed with the knowledge and professionalism of the staff. So easy to work with. It made the purchase of my new vehicle a comfortable and stressless experience.
purchased vehicle 5-5-26. week and a half ago, front brakes making noise.
initial inspection says pads at 6mm. fixed on 6-23-26. pads were 1mm or gone, metal on metal. initial inspection person before they prepped the car for sale was either incompetent, negligent or falsifying the brake pads condition. yes they put new pads in in yesterday, and also rotors, which probably were not needed if you had put pads in before selling it. another 3 hours of my time.
eric, hunter, daniel, and the mechanic know about it. if you need info, ask them.i am a little ... Read More DealerRater - Jun 24, 2026
Purchased a 2024 Certified F350 in early June. Windshield leaks. Called service department multiple times can’t get an answer. Called salesman multiple times no answer. Got a text from salesman saying they’d have someone call me. Nobody did. If I could give 0 stars I would.
I hope the dealership appreciates the asset they have in Eric Holmvig. In what can be an extremely challenging job, his attitude and engagement are distinctive. You may wish to consider in investing in some assistance for him as although he never voiced it, it is apparent his workload is significant. Maybe invest in the technology that is available to automatically text customers the status of their vehicle's service status, and allow him to him to be the best customer facing employee I have met there (or maybe any dealership) before he bolts to run a complex logistics operation.
Did fast work on the oil change and even washed our car for us Reel professionals thanks again
I disliked calling and talking with someone other than the service desk.
Love all the staff there. Very friendly and knowledgeable. They were able to answer all my questions and put me at ease with my decision.
Service was good and done very fast. And yes, I will come back again. The waiting area is set up very nice.
Reese was very good to work with. Professional, knowledgeable and friendly. Easiest car sales associate we ever worked with. Would definitely recommend Garret had a way with numbers🤔😊
Fantastic experience buying my 2024 Ford Edge at Mills Ford in Brainerd. Joe Miller & Dylan Jones answered all my questions. Highly recommend Joe Miller; Dylan Jones and Mills Ford!!!
Eric Holmvig helped me save face as my wife and I arrived in June for an appointment. I scheduled it online. Somewhere I goofed up the date and the appointment was for a date in July. He got both vehicles in, did the oil changes, tire rotations and recalls all within 2 hours. Amazing!!! We have been incredibly amazed and grateful at the care provided by Eric Holmvig in service and Reece Thompson in sales, with the 5 vehicles we have purchased there. Looking forward to #6!
I am always very pleased with their staff, quality of their work & the quickness of their service.
People are friendly. Address problems and concerns. Just bought the new vehicle no problem with it yet.
We had a great experience working with Joe and the team over at Mills Ford in Baxter. We went in knowing what we were looking for in a vehicle and what our price point was and were able to work together to find the right fit for our family.
Right from the beginning my experience with ALL attending staff members was exceptional ….from the service advisor to the staff member that greeted me when service was completed. They were attentive, informative, very friendly and their goal obviously was to provide excellent customer service, which they did.
Mills has always provided excellent service over the many years that I have done business with them.
I really wanted a new ford hat our experience was a little bit long but good thank you
Tim in the truck and rv center did a great job on my Jayce Class B. Did a recall on the generator plus a recall on the truck and replaced the house batteries with new AGM units. Good turnaround and great to deal with! Highly recommended
The vehicle was not ready, though I had planned my visit ahead of time with more than one phone contact. The sales people appeared to be out of their depth in dealing with some tar and a small scratch on the lower part of the right front door and the projected cost for repairing the damage included approximately $1000 in labor costs, but in the end it was found that the tar could be wiped off with a solvent. The paperwork seemed to take forever and a financial error had to be corrected at the last minute because I was paying ... Read More Google - Jun 12, 2026
I usually have a wonderful experience with Mills Ford. However, this experience left me with wondering. My hood was not shut and I drove most of the way home before I noticed. A plastic cover was not secured and is floating around on top of the radiator. I also have broken pieces on my grill (which is new).
This dealership staff is excellent. Customer service is outstanding. They have all been an excellent team to work with on multiple car purchases. They have been alawy available to visit with and accessible.
