Guest Testimonials
I had just moved to the area and had 3 Ford dealer options. I started with Mills and I'm glad I did. I used the Quick lane for an oil change, tire rotate and multiple inspection. The work was done much faster than than usual and I was in and out quickly. Great place, great staff and my new dealership.
With all the touted great enginering for ford you cant tell me while my new truck died on me and sends me low battery warnings and resticts its funtions. Will it die on me and leave me stranded? I googled the low battery issue and nhtsa says you have been replacing batterys that are defective. Afyer being treated in a manor l dont appreciate. I have decided my next new vehicle. Wil not be sold to me by you. You leave me no choice but to use my wallet.elsewhere. just because of a warrenty you appear not to honor. ...
Mills Ford always does very good service and treats us well always happy to work with them
Service was completed within the time frame quoted. Service department employees were polite and professional with my interaction.
So very courteous and personable. Thank you Daniel for a great experience and work well done.
Hunter (Sales) and Christina (Finance paperwork) were awesome to work with, very knowledgable and willing to explain the process.
Great service and the people are outstanding. Thanks for all the years of service at Mills.
Very neat and clean, good people to work with and I liked the popcorn, nice touch.
The Ford service did a nice job in getting my truck diagnosed and was able to fix with a warranty claim. Thank you. James
The Mills team truly kept my interests in mind. They made it work for me and were extremely transparent with their part. They were sincere and genuinely easy to work with. Thank you Mills!
Brought my vehicle there, normally get timely service. Was to cold to get a car wash- had hoped they'd wash it first, let it dry, no real problem.
Eric went out of his way to accommodate us and get my son’s truck repaired in a timely manner so that my son and his family could make their 1200 mile trip home to upstate New York on the date and time they had planned to go. I’m happy to say that they made the trip and arrived home without any problems. Thanks again Eric.
I can county on the Mills Ford quick lane guys for excellent customer service. They know how to get it done!
I don't understand why it cost so much when I already paid for the service of changing oil!!!!!
They were great to work with. Everyone was so accompanying. I will do business with them again.
They always show care and respect when dealing with customer. Me and my wife bring all our cares for service work here.
Excellent customer service and knowledgeable mechanics.
Very good. Very helpful. Daniel took very good care of me. Good service department. Thanks
I have bought 3 cars from this dealership. Every interaction has been positive. The staff was excellent.
Service advisor was pleasant an listened. Extra communication on two filters appreciated. Appointment completed timely.
Excellent customer service! Highly recommend Mills Ford Service Center. Bryan and Eric are always so helpful and friendly.
Mills is always my favorite place to take my vehicle for service. Everyone is very professional
Eric Holmvig is tremendously helpful and insightful! I love scheduling app, easy to use. Highly recommend Mills Ford!
Very friendly and helpful staff. Knowledgeable. Loved that you have curtesy car to pick me up.
Been waiting on a recall to be fixed for over 6 months. While I understand that they are probably waiting on parts I believe it is a bit ridiculous. At minimum they should be following up with me to keep me informed of the status.
Did a remanufacuted transmission almost a yr ago, the idle has been bouncing again and reving with braking. Took in and they stated " the computer didn't show anything" "fluid is dark but could be from cold(was 30 degrees and drove 30 mins to get there. I feel they've been giving me the run around so they don't have to do the transmission they warrantied for a yr. Won't give me a copy of the diagnostic testing when asked, but they didn't charge for the diagnostic.didnt even listen to what I told him ...
Left my truck at 11:30 and still not ready after 2:00. Inspection was not done or review. Normally truck is wash but wasn't. For $75.00 I can bring it anyway.
First time I have enjoyed the experience of buying a new vehicle. Thanks to Hunter our sales assistant and Dave in financing . they both went over and above to make it a great experience. Thank you both. I highly recommend Mills Ford In Brainerd. Look these guys up, they are wonderful!
Mills was very easy to work with to get my car fixed. The work was done when they said it would be done and at the price quoted.
Very Corteous, helpful and prompt with their service. Explained the condition of the vehicle and inspection well.
Very professional and the staff are excellent. Would recommend this dealership to anyone looking to service their vehicle
Eric is an awesome service advisor. He communicates very well and will bend over backward to help.
Good service. Friendly people. Ways for me to schedule. Reasonable time to complete service requested
Very great service! The Red Cap option was great!
Appointment was at 11:30. Done and out the door in 45 minutes. Great job!
Vehicle was clearly represented and staff was very helpful by sending video and additional photos as we were 2 1/2 hours away. Transaction went very smoothly the all personnel were friendly and very customer oriented.
Great experience and great service advisor and service team, would recommend mills ford Baxter for service
I don’t believe the Service Department was completely honest with me, but whatever. I get it, I’m a woman and I do not know anything. Big mistake
Service was done promptly, appointment was easy to schedule, all staff were friendly and helpful , my questions were answered
easy to deal with ,they finish the job on time . very caring and professional on their job.
I love my vehicle and the guys were great upon purchase. Overall I’m very happy
Technician failed to flag oil leak issue, battery corrosion and also did not snap center wheel cover on correctly and now that is gone
Hunter was great. Super helpful, friendly, relaxed, patient, thorough, informative. He gave a great walkthrough of my new EV, and during the test drive, showed me how to work the cool driver-assist features. Reese gave a really good explanation of the complimentary charge station deal so I wouldn't go home with unrealistic expectations. Christina, the finance person led me through the reams of paperwork in a very professional manner.
Very convenient - always appreciate good customer service. It would be great if the texts could let you know if driver running behind- however all in all very happy and Bryan is always helpful.
Mills was worth the two hour drive to their location from our base. Everyone involved made the experience memorable.
Eric H & Bryan in service are also GREAT every time I am there!! Super nice, knowledgeable and helpful!
Eric, the Service Manager did an awesome job of getting our car in and out in a timely manner. He also was able to get me a loaner vehicle during a very busy time.
Great service every time! Excellent personnel and fair pricing. I’ve been a regular customer for 31 years and no plans to change. Mills always comes through!
Mills provides good service and appreciates loyal customers. We have been using Mills for 48 years and trust them to be honest.
Eric H. and staff are amazing! Excellent service and explanation of what was done to my vehicle. Highly recommend!
Oil change went well. Could not get the cars GPS system updated. Cost was competitive.
I was told my car would be washed after the services when I got in. They did not wash my car.
Brought my vehicle in on a recall. They got the work done right away! Love Mills Ford!
I had a not so good experience the first time I was there. I called and talked to someone there. I was not rude I came from customer service 40 years. I just wanted someone to hear me and maybe the next person wouldn’t have the same experience. I have always gone to the dealership with my car the next dealership was a lot farther. I thought I would give them another shot. The last two times I bought my vehicle in they were fantastic. The young man at the service desk remembers me and is always so polite and ...
It's very easy and convenient to make appointments for Quick Lane service on the Ford Pass app. Upon checking in for the service appointment the service rep was polite and helpful. He knew exactly what I was there for and assisted me to the waiting room after check in. The service was done professionally within about an hour. My service paperwork was thoroughly covered at check out. I've always had a good experience at Mills Ford service department.
I waited while the service was performed and the staff checked back with to update progress.
My experience was smooth and easy
Friendly staff at Mills Ford Lincoln . Nice facility .
Friendly, professional, and helpful staff. They were very knowledgeable and were able to answer my questions. There was no pressure to buy which made me feel more comfortable Definitely recommend this dealership and I will continue to be a repeat customer.
The employees are so friendly and helpful. I feel confident that I’m getting the best advice for my car’s specific year and model. And the work is done right!
Always pleasant to work with. I like the next day follow up call, as well.
My wife and I had a terrific experience. Hunter Nash, our sales consultant, was very knowledgeable about the vehicle we were considering, was easy to work with and answered all of our questions. Would highly recommend Mills Motor and Hunter Nash.
Good history here but over charged to clear computer faults (air dam & trailer connection). Cleaning a small amount of dirt from the rear bumper trailer connection to should not cost $100. Clearing the air dam fault notice was only $50 noting that freezing rain could have caused the air dam to stick (yes we live in Minnesota).
To schedule my appointment online was simple and easy. The staff was friendly and helpful and my vehicle was done on time.
I have a 1972 Ford F250 that was originally bought brand new at Mills Motors in Brainered. I was trying to track down an original photo of the dealers old location to put in a binder for car shows. I messaged their Facebook page and they were actually able to track down a photo and get it to me a few days later. That's pretty great customer service in my book.
Dave the Finance Manager was amazing to work with. Very professional and excellent service!
Always very good service!!! I don't have anything else to say. nnn jjj mm nn gg jj kk
I need to write 15 words … are you nuts! Drop me from your reviews. They did good!
Mills has a great team of sales professionals. They work hard to get you into the perfect vehicle
Traveled 3+ hrs to look at a vehicle and the team was so helpful and easy to work with! Made me feel at home from the time I walked in the door! Would definitely be back and will send people their way!
I find all businesses in the BLA to be short staffed. Mills is no exception. On our "second" visit however we were immediately helped by Brian who I found was low pressure(my kind of salesperson)kind, knowledgeable and patient during the process of buying my Bronco. Fred was fun to work with and worked hard at getting the best interest rate for me at the bank I preferred. Thanks to everyone involved with making this a painless process.
Mills' team met my expectation by fairly closing the deal on a gently used F150 I'd searched widely to find. The purchase experience was polite, professional and efficient -- given the volume of paperwork the law requires. I'd return to Mills to purchase again.
Took advantage of the courtesy pick-up/drop off option for an oil change and everything went very smoothly. Price was very comparable to other local businesses but without the drop off or wait hassle. Overall very good experience and would recommend.
Great experience, efficient with my time
Top notch customer service from Hunter N., Lane, Reece, and Fred with our purchase of an F-150. As a team they worked to present different options for finding the right vehicle to fit our needs. This is our second vehicle purchase from Mills Ford. They put the customer first.
Hunter W. knew the product well and made the extra effort to get a deal done!!! Thanks
Fred went nice and beyond to get me the best deal possible great customer service from hunter.w as well
The service was great with good communication throughout the process. Thanks to Hunter for going the extra mile finding the vehicle that fit me best.
It is not an issue with Mills Motor but the item for which I brought my Lincoln in for service was not fixed. The wifi electronics keep failing, occasionally the screen locks, the screen will not even come up when the vehicle starts, etc. Lincoln says they have this problem with a variety of vehicles and will have it fixed in October. I do not believe them but I want Mills to know it is a manufacturer problem.
We have always booked our service at Mills Ford and Will keep doing it because the fast and courteous service Plus reasonable price so I will keep continuing to go there thanks.
I bought my new F150 at Mills in January when I was ready to trade my older F150. I went to Mills because they have the best and high quality service department. I live 2 hours north. Mills is worth the distance.
They are extremely courteous people. I've liked my interactions with them so far.
10,000 mile oil change, tire rotation, etc, etc, etc…….in and out in about an hour. Good experience……
Traveled quite a distance to purchase my Bronco and Fred and Hunter made it seamless (even with hiccups)!
Exceptional customer service!
Mills Ford completed the service work promptly and provide a vehicle wash. Service rep was very attentive to our needs and communicated well. The customer waiting area was very appreciated with available beverages and snacks.
I appreciated that the Service Advisor, Eric Holmvig kept me informed as to what was wrong with my vehicle and then advised me of the status of my vehicle during the service. The mechanics that worked on my vehicle took care of my vehicle and ensured that they didn't make a mess inside the vehicle and fixed all of my concerns before getting the vehicle back to me.
Excellent service. Work completed in promised time and vehicle washed. Service advisor (Eric) was courteous and professional.
I have purchased several vehicles from Mills Motor. The experience has been great every time.
